Organizational audit and process analysis - gap reduction
techniques for e-government project E-Gov does not mean
putting scores of government forms on the Internet.
It is about using technology to its fullest to provide services
and information that is centered around citizen groups.
Effective implementation of E-Government is important in
making Government more responsive and cost-effective Central
to e-government success and failure is the amount of change
between 'where we are now' and 'where the e-government project
wants to get us'. 'Where we are now' means the current realities
of the situation. 'Where the e-government project wants
to get us' means the model or conceptions and assumptions
built into the project's design. eGovernment success and
failure therefore depends on the size of gap that exists
between 'current realities' and 'design of the e-government
project'. Main goal of organizational audit is to identify
and eliminate this gap.
SAS Public Administration Intelligence
SAS Institute Poland
SAS Public Administration Intelligence Solution (PAIS)
is an integrated software system supporting strategic
management of public administration.
SAS PAIS include a pre-defined data model that defines
business entities and processes tailored to the public
administration. In addition, integrated business intelligence
applications, such as human capital management, communication
campaign management and strategic performance management
that offers sector-specific key performance indicators,
allow to extend this ready-made framework easily to match
changing needs and objectives.
The presentation will also include real-life case study
of Advanced Strategic Management System for Governmental
Administration implemented jointly by SAS Poland and Lubuski
Voivodship Office. We will present the whole Strategy
Map and the Scorecards Tree with 500 Key Performance Indicators,
designed to meet public administration requirements and
needs of a typical medium size European country. The presenters
will also describe the sources of information providing
data to the Scorecards and organizational adjustments
which were needed to implement the system in the Office.
Learning, training and employment attitudes are changing.
Today 80 % of new jobs require post-secondary education
and training. On average, each EU citizen will have 7 jobs
in his lifetime. Education and training organizations are
beginning to become more agile in delivering education and
training to give employees the skills they need. The "Global
Workforce" exists already today, in the sense that
many companies manage training and
human resources across international boundaries.
The MOBICITI initiative promotes open service frameworks,
IT platforms and knowledge portals for government service
agencies, which want to collaborate in a given geographical
area for providing employment-related guidance and counselling
to citizens and enterprises. Such platform would be also
beneficial for citizens who want to establish and follow-up
their personalized skills development and employment plan
including life-long learning and for enterprises with high-quality
employment structures and long-term HR (Human Resources)
The research focus in MOBICITI is on describing, providing,
finding and sharing information and knowledge on skills
and employment, and on activating this knowledge for the
best-suited professional development of the individual citizen.
This requires data-sharing arrangements and personal records
protection, interoperability between legacy systems, XML-based
standardisation of key registers (i.e. job profiles) and
mutual access rights to back-office resources.